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As the newest addition to our CX portfolio of events, we are excited to announce that the Contact Centre Strategies Summit is coming to Toronto in spring 2026! It will bring together visionary leaders to redefine the role of the contact centre as a strategic driver of customer loyalty, operational excellence, and digital transformation.

• Transform your contact centre into a revenue-generating CX engine that strengthens brand trust, deepens customer loyalty, and drives long-term growth.
• Empower your agents with full customer visibility to resolve issues faster, personalize interactions, and increase first-contact resolution rates.
• Leverage AI + human insight to innovate at scale, reduce operational costs, and improve satisfaction across every touchpoint.
• Streamline operations and reduce tech silos with integrated communications and intelligent tools that boost team productivity and consistency.

Hear directly from leaders at notable organizations driving contact centre transformation with real-world insights, success stories, and practical strategies you can apply.

• Build a roadmap for GenAI success, from piloting use cases to evaluating ROI, tracking performance, and scaling what works.
• Boost agent satisfaction and brand loyalty through thoughtful workforce planning that aligns with your CX and operational goals.
• Combine bots and human agents to create high-performing teams that drive both NPS and operational efficiency.
• Future-proof your contact centre with a scalable, insight-driven personalization strategy.
• Ensure brand consistency across outsourced teams by optimizing onboarding, training, and performance management.

This hybrid experience is specially designed to help attendees capture the most value possible!

• Expand your network with a larger audience and broader attendee reach.
• Build connections through one week of pre-event virtual networking.
• Consult industry experts by scheduling in-person or virtual meetings.
• Connect with peers using AI matchmaking tools based on shared interests.
• Access on-demand sessions and content anytime, anywhere.